Consent Withdrawal Process
You have the right to withdraw consent previously provided to Manikaran Credit & Leasing Co. Pvt. Ltd regarding the use of your information.
Introduction
Manikaran Credit & Leasing Co. Pvt. Ltd. respects your privacy and your right to control your personal data. If you have previously provided consent for us to access, process, or store your personal information, you may withdraw that consent at any time by following the process outlined below.
Process for Withdrawing Consent
You may withdraw your consent by contacting us through any of the following channels:
All consent withdrawal requests are acknowledged within 48 hours and fully processed within 7 business days.
Data Deletion
Upon successful processing of your withdrawal request, the following actions will be taken:
- CIBIL credit data fetched during the loan application journey will be permanently deleted.
- Your personal information will be removed from our active processing systems.
- Consent logs will be retained securely for audit and compliance purposes as required by law.
Commitment to Privacy
As an RBI-registered NBFC, Manikaran Credit & Leasing Co. Pvt. Ltd. is fully committed to handling all consent withdrawal requests with transparency, respect, and in strict accordance with applicable regulatory requirements, including RBI guidelines and the Digital Personal Data Protection Act, 2023.
Escalation Matrix
If your request is not resolved at the initial level, you may escalate through the following channels:
| Level | Response Time | Turnaround Time | Designation | Contact Details |
|---|---|---|---|---|
| Level 1 | 48 Hours | 10 Business Days | Customer Support | Phone: +91-8448440442 Email: info@manikarancredit.com |
| Level 2 | 48 Hours | 7 Business Days | Operations / Support Lead | Email: info@manikarancredit.com |
| Level 3 | 48 Hours | 5 Business Days | Grievance Redressal Officer | Email: info@manikarancredit.com |
Note: Escalation timelines represent maximum permissible limits and apply only if the customer chooses to escalate. Standard consent withdrawal is completed within 7 business days.